I love reading about positive customer experiences. At the end of the day, your brand is only as good as the value the customer places on it. A brand is only as good as the experience that they offer to their customers. Which is why this article is so refreshing! Instead of the run of the mill complains about various companies, read some of the best customer service stories I have come across.
From pilots who waited for a late passenger so that he could see his dying grandson to chefs who flew their mother-in-law across oceans with rare ingredients to cook for an allergic hotel guest, these are stories that speak of the heart within companies.
People don’t buy companies, they buy people.